Last Updated: October 03, 2023
1.1. This policy outlines the process and measures in place for resolving disputes between clients and video creators on the INEEDVIDEO platform.
2.1. If a client or video creator believes that there has been a breach of the terms of the project, they can initiate a dispute via the platform.
2.2. To open a dispute, the concerned party should provide details of the issue, relevant evidence (if any), and desired resolution.
3.1. Upon receiving a dispute notification, the INEEDVIDEO administrative team will be alerted.
3.2. The administrator will gain access to all internal messages and contract details between the disputing parties to gather relevant information.
3.3. We encourage all users to utilize our internal messaging system for all communications related to projects to ensure there is a clear record in case of disputes.
4.1. Based on the evidence and communications, the administrator will make a determination. The decision will aim to be as fair and objective as possible, considering all presented information.
4.2. The decision made by the administrator is final and binding on both parties.
5.1. Clearly define project requirements, deliverables, and timelines in the contract.
5.2. Use the internal messaging system to discuss, clarify, and confirm all project-related details.
5.3. Stay proactive in communicating any challenges, changes, or delays.
6.1. INEEDVIDEO acts as a mediator in the dispute resolution process and aims to provide an impartial resolution.
6.2. However, we will not be held liable for any losses, damages, or outcomes resulting from the dispute or its resolution.
7.1. We reserve the right to update or modify this policy at any time. We will notify users of any significant changes, but we recommend regularly reviewing this policy.
8.1. If you have questions or concerns about this Dispute Resolution Policy, please reach out to us at support@ineedvideo.ai.